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A seasoned Customer Experience & Customer Success leader with a passion for growing and leading results focused teams and initiatives. Regarded for driving results, scaling teams, leadership abilities and implementing initiatives to drive revenue, retention and growth.
Strong professional background in:
- Scaling Customer Solutions teams (multi-lingual)
- Managing local and remote (BPO) teams
- Revenue retention and growth
- Recruitment, leadership, mentorship and team development programming
- Collaborating & relationship building across departments and offices (local & remote)
- Creation & implementation of BI based churn reduction, knowledge base optimization and CSAT strategies
- Internal and external knowledge base strategies
- B2B, B2C, D2C SaaS & Entrepreneurship