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As the Director of Customer Success and DRI for all Renewals at 6sense, I lead with a passion for driving customer-centric outcomes and operational excellence. With over 15 years of experience in Customer Success and pipeline generation, I help B2B companies accelerate revenue growth by leveraging data-driven strategies in the Commercial, Enterprise, and Strategic segments.
In my role, I oversee a talented team of 8+ Customer Success Managers, aligning efforts on renewals/GRR to maximize ROI and deliver tangible results. My focus is on optimizing operational efficiency, ensuring that our processes and strategies empower the entire Customer Success org to execute flawlessly, build stronger client relationships, and exceed performance goals.
Beyond team leadership, I actively coach and mentor Frontline Managers, helping them elevate their teams and drive excellence in GRR and NRR. This peer coaching is a key part of my leadership style, ensuring sustained success across the organization.
As a strategic leader, I am committed to pushing the boundaries of what Customer Success can achieve, always keeping an eye on scalable growth and innovation. With an MBA and extensive experience in CS operations, I am ready to take on broader leadership roles, where I can drive both client success and strategic go-to-market initiatives that deliver sustained business impact.