Evan Klein

For 25+ years, Evan Klein has been responsible for maximizing customer satisfaction, retention and profitability for businesses around the world. Evan is an enthusiastic champion for voice-of-customer driven change. As the Founder and President of Satrix Solutions, he counsels executives on the best ways to continually enhance the customer experience, create more loyal advocates and increase customer lifetime value. His company enables businesses to maximize profits by guiding the adoption of systematic feedback processes, trusted metrics and customer-centric behaviors. Satrix Solutions works with hundreds of passionate executives who seek to differentiate from their competitors and maximize company valuation by developing meaningful engagements with their customers and employees.

Specialties: Customer loyalty and retention, process improvement, Net Promoter Score, Customer Advisory Boards, Customer Survey Design & Implementation, Churn Reduction, Employee Engagement, Retention Marketing, Sales Win-Loss Programs, eNPS, customer-centric culture building, voice-of-customer (VoC) feedback, defining corporate strategy, sales strategy, competitive intelligence