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As a senior technology manager at Data Recognition Corporation (DRC), I have over 10 years of experience managing and delivering complex IT projects and solutions for educational assessment and testing services. I lead a team of technical project managers and support specialists who serve as the primary interface between clients, operations, engineering, and development teams, ensuring high-quality outcomes and customer satisfaction.
My core competencies include UI/UX design, end-user engagement, customer relationship management, process improvement, and analytical skills. I have implemented reporting and metrics to track critical indicators and identify trends to drive proactive resolutions. I also partner with engineering and product leadership to enhance product quality and improve operational efficiency across all education products. I am passionate about impacting education through innovation and collaboration.