Fiona Abrams

Experienced Customer Service Director with 10 years of predicting potential escalations before they arrive, classifying escalation types, and resolving issues, preventing future problems. Trained and skilled in client-driven environments that require fast and professional service standards.

Successful in providing client service from remote locations using today's technology. Experienced in using cloud-based applications involving voice, data, chat, scheduling, CRM, and collaboration.

Recognized as a difference-maker and innovator in identifying and capitalizing on client engagement opportunities within an evolving market place. Exceptional focus on information, data accuracy, and follow-thru, ensuring client engagement through the entire communication process.