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Sales Engineers, solutions architect, pre-sales support or field consultants. SEs act as the sales team's technical encyclopedia during the sale, representing the technical aspects of how the product solves specific customer problems. They perform technical presentations for the product and help customers feel comfortable about their purchase.
Seasoned technology professional and customer service leader starting with Apple in 2007 and accumulating almost 8 years of employment total at Apple Inc. driving high-end customer and employee experiences.
Through this experience I've gained a very unique skill set of customer service, communication, sales, marketing, training, empathy, mentoring, leadership, presentation, social media and much more. I am always interested in growing and learning more by working with new people in different fields and helping them to improve and grow.
A few of the projects I've been able to contribute to are as follows:
- Conducted monthly events for 100 - 1000+ new members & recruits.
- Trained new members on policy, promotion, marketing plan & products.
- Mentored team members into leadership positions.
- Traveled for speaking events, seminars and conventions.
- Produced top sales and recruiter volumes in Southern California.
- Gained skills in team leadership, mentoring, public speaking, sales and recruitment, large scale event training and event coordination.