A leader with a proven track record in program strategy, technical roadmap development, delivery, and customer engagement. A self-starter professional that thrives in ambiguity and can convert complex situations into simple Logical and understandable discussions bearing positive outcomes.
With an unwavering passion for fostering business growth, I specialize in guiding organizations to harness the full potential of Dynamics 365. My expertise lies in not only implementing but also robustly supporting Microsoft Dynamics 365-centric solutions. By fusing my strategic mindset with deep technical knowledge, I help businesses streamline their operations, transforming outdated methods into cutting-edge, automated processes—whether they're rooted in CRM or ERP.
Key Focus Areas:
1. Dynamics 365 Customer Engagement: Ensuring optimal use and integration of each unique component.
2. PowerApps: Crafting bespoke apps tailored to the unique needs and challenges of each business.
3. Dynamics 365 Commerce: Enhancing e-commerce capabilities, ensuring seamless customer experiences across every touchpoint.
4. Customer Insights: Harnessing data to drive more profound connections and offer bespoke solutions.
BI & Reporting: Transforming raw data into actionable insights, driving data-driven decision-making.
5. Integrations: Mastery in Data Integrator and Dual Write, ensuring seamless data flow across platforms.
Other Expertise and Obsessions:
• Program Management – Leadership, Team, Customer, Solution & Risk Management.
• Product Management – Passion, Customer Empathy & Ability to Prioritize.
• Application Development Management – Methodology, Tech Stack & Coding Standards.
• People Management – Listening Skills, Teamwork, Social Skills, Growing & Mentoring.
I am a confident, high-energy, and fearless engineering leader, who is passionate about collaborating with Customers, Designers, and Developers, through mindful leadership, earning trust, and unconstrained systems thinking. Always willing to roll up sleeves to operate in a dynamic environment. I can create and grow a profitable business by establishing an in-depth understanding of the market, building a high-performance organization, and experimenting and launching solutions that Customers love. I am passionate about mentoring people to achieve their full potential.