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Chatbot vs. AI Agent: What's the difference and why does it matter?
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From my kitchen table in Toronto's west end, I help some of the biggest and most innovative companies on Earth leverage automation and AI to create seamless, personal customer service experiences, without relying on technical resources. In my spare time, Chair of the Board of Canada's oldest cinema. Previously: barista, bookseller, bartender, stroller expert, nanny, innkeeper, ecomm support and supply chain management, nonprofit management and communications strategy…

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