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Conversational and Generative AI: The Dynamic Duo for Contact Centers
Oct 16, 2023
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I am an accomplished, agile executive with 20+ years of experience managing, scaling and transforming global technology and manufacturing organizations. Core areas of my leadership strength include strategic planning, business development, operational execution and financial management in fast-paced environments. I have consistently built and led cross-functional teams and cultivated meaningful relationships to solve complex problems and achieve corporate objectives. I have demonstrated success developing high-impact strategies and creating inclusive work cultures across a multitude of industries and in a wide range of organizations and situations, including multinational enterprises, startups, mergers, acquisitions and reorganizations. I also have extensive public and private capital raising experience.

My key proficiencies include:

•Inspirational Leader;
•Exceptional Communicator;
•Superb Relationship-Builder;
•Decisive Problem-Solver;
•Inclusive Collaborator;
•Strategic Forward-Thinker;
•Customer-Centric Ethos; and
•Superior Financial Expertise.

I have extensive experience leveraging major market opportunities to achieve significant results including:

•Managed the organization-wide collaborative process of defining the long-term corporate strategy and financial plan for the largest global pure play Unified Communications (UC) and Contact Center (CC) software company. Short-term tactical achievements included executing major business model-related transformation activities, developing and securing key partnerships with other market-leading firms and managing the corporate development (M&A) function;

•Led and managed the leadership team that built an industry-leading, enterprise-class UC software company by financing, acquiring and integrating 3 challenged businesses;

•Developed the strategy to transform a privately-held CC software company into a leading provider of cloud-based Workforce Optimization (WFO) solutions for the SMB and Mid-Market;

•Built, financed and scaled the world’s leading independent automotive occupant restraint manufacturer by tapping the nascent market opportunity and completing two public offerings and one major acquisition in Europe; and

•Transformed a lower-tier component supplier into a world-class manufacturer of aerospace components and assemblies by refocusing on higher value-added segments of the market opportunity.

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