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Working in the B2B sector for over two decades, I have a proven track-record of leading customer facing teams, revenue growth and an ability to develop and maintain strong relationships at senior levels. I focus on solving problems and developing transformative solutions with an analytical, data-driven approach. Deeply passionate about the philosophy of customer success and it being the growth engine of your organisation.
As a global citizen I have lived and worked internationally developing strong communication and interpersonal skills, leading goal-oriented teams with energy and professionalism. My experience extends across the media & publishing, agency, technology, education, hospitality, tourism and professional services sectors.
In my current role I thrive on helping colleagues, customers and partners achieve their true success outcomes through building trusted advisor relationships. I lead high performing teams in EMEA, North America and Asia with a proven track record of increasing account growth, retention and reference-ability.
Specialties and skills: Customer Success, Leadership, SaaS, Customer Experience, Cross-Functional Collaboration, Subscriptions, Sales, Planhat, Strategic Planning, Excellent verbal and written presentation skills, highly analytical and factual, ability to concentrate on highly complex and technical information.