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A Senior Banking Executive with 25 years of experience with a successful track record of both directly leading large, high performing Retail (Branch) Banking teams and driving performance and strategic initiatives across the entire Consumer Bank, to include Retail and Mortgage. Excels at identifying systemic issues and developing processes that deliver long term, sustainable results. Extensive history of collaborating across business groups to improve results and grow the bank. Areas of expertise:
• Leading high performing field and business group teams
• Developing and driving consistent application of sales, service and coaching processes for Retail and Mortgage
• Performance management
• Developing and implementing Retail and Mortgage incentive plans
• Creating and executing innovative Retail staffing solutions
• Managing Retail staffing models
• Financial Wellness (Workplace Banking) Programs
• Consumer Banking to include Retail, Small Business and Mortgage