I focus on reinventing the experience of customers through a variety of avenues in my marketing role. I strive to create improved experiences by listening to and engaging with the customer in the ways in which they enjoy interacting with the company. Through ongoing and strategic efforts to be informed, nimble and innovative, I leverage the latest tools to meet and exceed the industry-leading standards of customer service. This allows me the opportunity to help lead my Team to better measure results and coach each positive interaction to praise and encourage as well as to challenge for areas to improve upon.
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