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Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates
Nov 21, 2023
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Jo is a strategic leader with over 20 years' experience within the commercial and not for profit sectors. An experienced strategist with excellent knowledge of business management, strategy, brand and marketing.

She has a strong record of delivering results across all aspects of an organisation, leading to sustained growth and profitability.

In addition Jo has excellent team leadership skills and extensive experience in stakeholder management and business development activity. Her experience has included working with all forms of media, and she is called upon as a customer experience expert for radio and TV broadcast as well as a regular keynote speaker.

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