John McGill

Operations Director with 10+ years experience questioning the ‘why’ behind what we do and how we do it, resulting in full responsibility for P&L within a leading animal supply e-commerce with total revenue over $30 million.

- As a Contact Center Manager, I negotiated with both internal and external partners to modernize the call center, resulting in modern systems for a 50 – 100 seat center and overall cost savings.

- Improved Customer Experience by formalizing a training program that focused on listening and learning from our customers and our operators.

- Launched operational processes and lead coordination during the response to Covid-19. Facilitated employee productivity using a combination of staggered hours and remote telecommuting employees.

- Senior Account Manager with 3+ years outside sales experience building relationships with wide-ranging groups, driving scaled growth across a $3M+ book, and consistently exceeding quota.

- Increased sales and customer retention as a Sales Manager, focusing on turning under-performing stores into consistently high performers.

- Recruiter and mentor with experience working with university students to help with interview prep and job skills.

“John has exceptional organizational skills and possesses a remarkable ability to assess the needs of a business. He suggests ways to improve situations and follow through to carry out such suggestions by demonstrating excellent attention to detail and passion. “ Leigh Ann Ennis, Bankers Life

I get excited about opportunities to create mutually beneficial partnerships that drive growth on both sides of the relationship. If you would like to connect, feel free to email me at john.k.mcgill@gmail.com.