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Hello. I am Jon Allen, Vice President of Go-To-Market Strategy for Verint Community at VERINT The Customer Engagement Company.
My role is to ensure our customers are well served by our strong sales, service and support teams along with our channel partners. Our customers leverage Verint Community (formerly Telligent) to improve their online customer service, engage customers and prospective buyers in more meaningful ways. In the process they learn how consumers, partners and businesses use their products and services.
● EXPERIENCE
With 25+ years of Leadership and Technical Development in High Tech and Customer Service/Support sector, I have experience interacting with all levels of organizations.
Experience in Software and Services related to:
► Online Community and Collaboration Software
► Knowledge Management/Decision Support (KM)
► Customer Relationship Management (CRM)
► eBusiness/eContent Delivery
► Financial Services and Insurance
► Customer Communications Management (CCM)
► Mortgage Lending, Real Estate Land Title and Escrow
I have operational experience in Solution Sales, Consulting, Change Management, Operations, Service and Support Strategies, and Technical Instruction, and internationally in North America, Europe and Asia.
● STRENGTHS
My strengths are in team and customer relationship building, problem-solving, oral and written communications, public speaking, presentations, negotiating, influencing, business acumen, conflict resolution, and developing others.
● PERSONAL
Outside of work I like to spend time with my family and friends, find ways to help those less fortunate, and volunteer my time and resources to support programs like the Wounded Warrior Project and LPW Warriors to give back to our brave men and women in uniform.
● CONTACT
I will connect on LinkedIn if I have spoken to you, done business with you or know you as a friend. Otherwise, you can contact me as below -
Cell: +1.214.850.8876
Email: jon.allen@verint.com
Web: https://www.verint.com/communities