Joseph Michelli

*Board Member for Customer-Centric Businesses
*Consultant/Customer Attraction, Retention, and Referral Expert
*Ph.D. in Clinical Psychology from the University of Southern California (emphasis in human systems)
*Certified Customer Experience Professional (Customer Xperience Professional Association)
*New York Times #1 Bestselling Author of McGraw-Hill Published Books Including:
- Stronger Through Adversity
- The Airbnb Way
- Driven to Delight
- Leading the Starbucks Way
- The Zappos Experience
- The Starbucks Experience
- Prescription for Excellence
- The New Gold Standard
- When Fish Fly
*Certified Professional Speaker (National Speakers Association) on Leadership, Employee Engagement, Customer Experience, Customer Loyalty, and Consumer Advocacy.
*Mission to "serve those who have a passion to serve well." Eager to help leaders design and deliver loyalty-building human experiences.
*Voted Top 5 Global Guru in Customer Service for over 7 years and a top Global Customer Experience Influencer.