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As the Chief Information Officer and Chief Information Security Officer at Delta Dental, one of the nation's leading dental insurance providers, my focus has constantly been enhancing operations, driving innovation, and improving customer experience. With an eye on operational excellence, I’ve leveraged our digital assets to simplify access to crucial information, streamlining processes around plans, benefits, eligibility, and claims. I've taken steps to build a cloud-based platform that integrates data from various internal enterprise platforms, providing a comprehensive view of the customer journey.
I am a strategic leader with a track record of implementing critical strategic and technical initiatives. My achievements include introducing API-driven architecture, maintaining HITRUST security certification, enhancing the digital customer experience, and migrating our legacy data warehouse to Google Cloud. Through these actions, I've promoted the integration of AI/ML-driven use cases to foster innovation and improve operational efficiency.
As Assistant Vice President of Strategic Decision Support and Data Services, I harnessed the power of analytics, data visualization, and storytelling to drive significant value. I've consistently prioritized innovative approaches to traditional problems and nurtured creative thinking across all company areas.
I champion open communication, team building, and mutual respect in my leadership. My approach encourages collaborative creativity, leading by example, and holding my team accountable for their performance. A critical part of my role has been continuously optimizing IT delivery and support to enhance customer experience.
I am committed to driving human-centered solutions, extracting value from all areas of IT to benefit our company, its external partners, and, most importantly, our customers. As I steer our operations toward future growth, my focus remains on harnessing innovation and strengthening strategic relationships to maintain Delta Dental's position as an industry leader.