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When I was about 6 years old, I watched the original version of the movie Cheaper by the Dozen. It's based on a true story of Frank & Lillian Gilbreth, a couple who were both Efficiency Experts in the early 1900s and had 12 kids. Even at that age, I felt this was my calling - efficiency expert. My parents thought I was crazy as I started timing everything and training my family to do things better.
As I got older, I didn't know where to place this passion. It seemed a dying field with industrial robotics and computers. And then I accidentally ended up in operations, it validated that my passions were problem solving and logistics. This lead to my eventual role at LesConcierges in Program Management. There, I met a trusted mentor that helped me shape that passion into a successful and rewarding career in Operations and Customer Experience.
Refining the gears that are running the larger machine, I find beauty in simplification and peace in organization. I take great pride in providing the type of mentorship that I have been lucky enough to have in my career and enjoy the duties of leadership - regardless of whether it is to direct reports or to other teams and colleagues in the organization.
These drivers have led to me to my experience in Project Management, Team Management, Customer Support, Customer Experience Design, Account Management - constantly working in many directions at once and constantly driving toward that ultimate goal no matter what - clean/simple processes, most effective means to the most productive end, providing the most value to our customers in the easiest way possible.