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I have been providing systems/software design and delivery experience at all organizational levels from individual contributor to executive management since 1984 and bring significant technical & business leadership skills to customers and colleagues.
I have been recognized an industry expert and leader in Outside-In Thinking, Lean and Service Management and is regularly invited to write and give presentations internationally. My perspective is valued because of my ability to help practitioners and customers’ alike better understand and apply these principles to deliver value and tangible results.
Specialties: Application of Service Management, Outside-In & Lean Methods; Delivery of Advisory Consulting Services; Intellectual Property Capture and Packaging; Service and Methodology Development; Communication, Leadership and Management Development for Individuals and Organizations; Large Scale Software/Systems Development; Service Desk and Service Catalog; Business Continuity; Disaster Recovery; Governance, Risk and Compliance; Data Center Migration; NIMS, ICS, Mission/Incident Management;