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Leading Solutions Engineering and Customer Success for APAC with 12 years of SAAS experience. Have been part of Yellow.ai's Seed funding to Series C funding journey.
Achievements:
- Planned the GTM, ARR Activation & Built teams that achieved 1.5M$ CARR in the first year of operation in Indonesia & Singapore during COVID
- Built the APAC Customer success team from scratch & Achieved 120% NRR in the first year
- Scaled the APAC business to 150+ customers, 5M+ ARR.
- Onboarded 100+ customers in 2 years
- Leading Solutions Engineering team and guiding the product team towards the Solutions that work in APAC
- Built the Customer Success team for APAC from the ground up
- Onboarded the first customers for Yellow.ai in Indonesia, Singapore, Hong Kong, Japan, South Korea, Malaysia, South Africa, Philippines, Cambodia, Vietnam, Sri Lanka
- Onboarded 7 out of The 10 most valuable Enterprise customers for Yellow.ai
Deep Product Knowledge:
Voice bots & Chatbots (3 years)
Support Desk (3 years)
Marketing Automation (4 years)
Support Desk Automation (1 year)
Business Skills:
C Level Stakeholder management for Large Enterprises
Sales cycle optimization
Value-based selling
Presales coaching
GTM strategy
Business documentation - workflows, RFx, SOW, Proposal
Average Product Knowledge:
Cloud & Infrastructure Management (6 years)
Telecom BSS - Huawei Billing and Charging (6 years)
CRM (2 years)
Data lake with Prediction ML Models (2 years)
Technical Knowledge:
NLP/ML used for Chatbots/Voicebots/Knowledge Management
Telephony network for Voicebots
REST/SOAP Based integration
Queue based Integration - Rabbit MQ, Kafka etc.,
SAML, OAuth2.0, LDAP
HDFS, Hbase, Kafka, Spark, Yarn (high-level understanding)
Oracle, PostGreSQL, MongoDB, ElasticSearch, Redis Cache
Enterprise Architecture - Telecommunication Industry
Voice integration protocols like SIP, CAP, Diameter, MAP etc.,
Virtualization, Backup, Disaster recovery, NMS, L2/L3 Network management, storage management