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Experienced SAAS executive with pre & post sales experience leading global Success, Services, Consulting, Support and Operations teams. Deep experience & expertise in Nigeria and sub-saharan Africa.
I thrive on driving adoption, expansion, renewals and revenue to fuel business growth. I have a passion for international expansion (working experience in >10 countries) and a bias for action. I have built, scaled and inspired diverse, inclusive and high performing teams in high-growth environments through transformation, developing leaders, and designing incentives and instrumentation.
I have built my career with the mindset of an entrepreneurial generalist - I love opportunities to learn new domains, solve new problems, and apply my diverse experience to a new context. What motivates me? The opportunity to build and meaningfully influence the trajectory of a business.
My leadership style is hands-on - I get in the details to understand a problem, but have the "altitude control" to know when to let my teams drive. My greatest joy comes from inspiring others by helping them recognize and grow their strengths to fuel meaningful growth in their careers. Colleagues frequently complement my communication skills (I can speak "tech and exec"), creativity and cross-functional business acumen.
By the numbers:
+ Led and grew teams from 5 to 125+
+ Supported, retained, and expanded customer relationships (including enterprise-wide deployments at Fortune 50) in private and venture backed firms with ARR ranging from $5m-$100m
+ Joined a SAAS unicorn post series C and matured CX function well into growth stages (post series E)
+ Led teams that achieved admin NPS scores >60, CSAT scores >90%, and Net Retention rates >110%
+ Built a professional services practice generating over $650k in revenue within 9 months of launch