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Experienced customer success leader across a range of positions and SaaS companies.
The team I lead today is responsible for implementing new processes and solutions that increase department efficiency and professionalism.
Customer Facing and soft skills capabilities that enable me to handle difficult situations with customers, moving them from a dissatisfied position to a satisfied position, gaining their trust and appreciation to actions taken in their favor
• Designing & building the product’s backlog and roadmap according to customer’s requests and market trends
• Highly qualified manager with proven experience in system analysis management and software projects management
• Skilled team builder, team member and key motivator manager
• Independent fast learner, self-motivated and proactive and creative in problem solving
• Excellent communication skill both personal and cross organizational
• Proven record of working within tied schedule and short resource. Can effectively handle crises and problems that may occur in the workplace
e-mail: kim.landau76@gmail.com