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How Kotak Life Made Policy Purchase Easy on WhatsApp
Oct 16, 2023
Case Study
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I have over two decades of experience spanning manufacturing and BFSI organizations. Starting my career in Bayer India and going on to International Rectifier where I was responsible for implementation of systems in the APAC region. Later I re-joined Bayer and was responsible for the technology integration and standardization across 12 group companies in India.

As Senior Executive Vice President - IT and CTO at Kotak Life Insurance, I oversee all strategic technology and digital initiatives and am responsible for ensuring that the company's technology strategy is aligned with its current and future business needs to give the organization a competitive edge.

I have evangelized and led several transformation initiatives including mobile based Sales fulfillment, video based customer calling, OCR/ICR based BPM, Activity Management for the Sales force, Enterprise class Underwriting rule engine, RPA, BOTs for improving customer service etc.

Being extremely passionate about building excellence through technology ,I have been an early adopter of several technologies like datacenter virtualization, hyper converged infrastructure, flash storage, data reduction technologies, block level replication , workspace automation, devops, CI/CD etc.

Cyber security is a key focus area for me and have been early implementer of DLP, DRM, WAF, DDOS etc.

Relationship Management is a key strength and have forged a well-established partner network with strategic alliances with large as well as small partners. I am often invited as a speaker at Industry forums.

Awards and accolades:

CIO PowerList Award for Hyper Converged Infrastructure - 2019
BFSI100 Innovation Leadership Award – 2019
VmWare IT Excellence Award – 2019
Asia Insurance Technology Award for IT Operational Excellence ( Awarded by Celent Asia Insurance Review )– 2018
Best Seclore Implementation and usage – 2019 & 2018
VmWare Excellence in Branch office collaboration - 2016
IDC Insights award for Excellence in Employee Engagement -2014
EDGE awards for Product Configurator (2014) and Workflow and Straight Through Processing (2010 )
EMC Transformers Award for implementation of Source One (2014) and diskless backup solutions (2013)
Winner of “Information Week’s Inspirational Woman IT leader award – 2014”
“India’s most respected CIO awards – 2011

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