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SUMMARY: I use customer education and community to drive a digital scalable success strategy throughout the customer journey. Expert in building learning libraries and training programs in high-growth SaaS companies. Experience leading instructional design and training teams. Skilled in sourcing and implementing Learning Management Systems, Help Systems, and Digital Adoption Platforms. Responsible for launching certification and enablement programs for global audiences. Delivers top-rated training experiences in classroom, webinar, and self-paced formats. Intellectually curious and accountable.
SPECIALTIES: Zendesk, Skilljar, Vanilla, Bevy, Wordpress, Totango, Presentation Design and Public Speaking, Sales Tools and Enablement, GTM Readiness, RFP/Proposal Writing, Instructional Design, Technical Writing, Technical Training, Educational Technology, Content Management, Program Management, Usability Testing, Online Help, Video Recording, Copy-Writing, Online Learning, Blog Content, Business Analytics, Digital Adoption, StrengthsFinder