Lisa Boles

Lisa Boles

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2024 Digital Trends for Retail Banking and Beyond
2024 Digital Trends for Retail Banking and Beyond
Mar 21, 2024
Article
Verint Verint
Show Your Employee Appreciation (Hint: It's Better Than Your Average SWAG)
Show Your Employee Appreciation (Hint: It's Better Than Your Average SWAG)
Mar 21, 2024
Article

Latest Content

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Looking for Hidden Treasure? Revealing CX Insights in Your Customer Conversations
Looking for Hidden Treasure? Revealing CX Insights in Your Customer Conversations
Jun 17, 2024
Article
Verint Verint
Wishful Thinking: A Bot for Everything
Wishful Thinking: A Bot for Everything
Apr 21, 2024
Article
Verint Verint
Show Your Employee Appreciation (Hint: It's Better Than Your Average SWAG)
Show Your Employee Appreciation (Hint: It's Better Than Your Average SWAG)
Mar 21, 2024
Article
Verint Verint
2024 Digital Trends for Retail Banking and Beyond
2024 Digital Trends for Retail Banking and Beyond
Mar 21, 2024
Article
Verint Verint
A New Way to Meet the Challenges of Personally Identifiable Information (PII)
A New Way to Meet the Challenges of Personally Identifiable Information (PII)
Oct 17, 2023
Article
Verint Verint
Time Is Running Out! Don't Miss Engage 2023 Encore. Register today!
Time Is Running Out! Don't Miss Engage 2023 Encore. Register today!
Oct 16, 2023
Article
Verint Verint
Are You Losing Out with These 3 Common Speech Analytics Mistakes?
Are You Losing Out with These 3 Common Speech Analytics Mistakes?
Oct 16, 2023
Article
Verint Verint
The Latest in AI and Much More at Engage 2023 Encore!
The Latest in AI and Much More at Engage 2023 Encore!
Oct 16, 2023
Article
Verint Verint
Why We Do What We Do-Tales from the Dark Side of Customer Service
Why We Do What We Do-Tales from the Dark Side of Customer Service
Oct 16, 2023
Article
Verint Verint
Lessons Learned in 2022 and Predictions for 2023
Lessons Learned in 2022 and Predictions for 2023
Oct 16, 2023
Article

Articles

13
Looking for Hidden Treasure? Revealing CX Insights in Your Customer Conversations
Article
Looking for Hidden Treasure? Revealing CX Insights in Your Customer Conversations
Wishful Thinking: A Bot for Everything
Article
Wishful Thinking: A Bot for Everything
Show Your Employee Appreciation (Hint: It's Better Than Your Average SWAG)
Article
Show Your Employee Appreciation (Hint: It's Better Than Your Average SWAG)
2024 Digital Trends for Retail Banking and Beyond
Article
2024 Digital Trends for Retail Banking and Beyond
A New Way to Meet the Challenges of Personally Identifiable Information (PII)
Article
A New Way to Meet the Challenges of Personally Identifiable Information (PII)
Time Is Running Out! Don't Miss Engage 2023 Encore. Register today!
Article
Time Is Running Out! Don't Miss Engage 2023 Encore. Register today!
Are You Losing Out with These 3 Common Speech Analytics Mistakes?
Article
Are You Losing Out with These 3 Common Speech Analytics Mistakes?
The Latest in AI and Much More at Engage 2023 Encore!
Article
The Latest in AI and Much More at Engage 2023 Encore!
Why We Do What We Do-Tales from the Dark Side of Customer Service
Article
Why We Do What We Do-Tales from the Dark Side of Customer Service
Lessons Learned in 2022 and Predictions for 2023
Article
Lessons Learned in 2022 and Predictions for 2023
Will AI Make Customer Service Agents Obsolete?
Article
Will AI Make Customer Service Agents Obsolete?
The Keys to Keeping (and Even Gaining) Customers During an Economic Downturn
Article
The Keys to Keeping (and Even Gaining) Customers During an Economic Downturn
Does Your Approach to CX "Add Up"?
Article
Does Your Approach to CX "Add Up"?

Specialties: Creative marketing content creation. Lead generation.
Producer/Writer/Project Manager/Editor - Video, Webcast, Broadcast, Multimedia

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articles