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A professional with over 15 years’ of experience with proven ability to effectively lead and manage teams and improve performance with the user of expert knowledge.
Proficient in managing & leading teams for running successful Service Delivery, Workforce Management, Telephony, Business Continuity functions & experience of implementing projects / procedures for business excellence along with expertise in small and large scale IT projects.
Outstanding communication skills and the ability to build strong working relationships with a varied range of stakeholders from technical teams, subject experts, external vendors, management and executives.
Utilizing organizational skills and effective time management to manage multiple and varied projects simultaneously, with the ability to lead and drive teams including internal and external vendor resources both onsite and remotely to deliver promising results.