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Over 11-Years experience in the global Enterprise Contact Center space and business intelligence platforms, with background in customer success multi-segmented management, scaling global customer success teams, customer and partner success management, service delivery, technical account management ownership and customer care leadership. Main focus around the strategic buildout and delivery of customer success at scale using a data-driven, automated and scalable engagement approach across the entire customer journey to drive adoption, advocacy and growth
Philosophy: Always put the customer first and show empathy in every interaction we have
Recently relocated back to the UK, having spent the last 5-Years in Madrid, SPAIN
If there is anything I can do to help you, whether it being for advice, tips or just to have a general conversation, please feel free to get in touch anytime.