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đź‘‹Hi, my name is Matthew!
🏅I am a relentless Customer Success leader recognized for maximizing revenue growth and retention and my pragmatic approach to goal and expectation setting.
đź“ŤI am based in West Palm Beach
đź“šI am well-versed in Salesforce, Confluence, Google Analytics, Tableau, Mode, and more. Leveraging data and analytics to track each stage of the customer journey, from onboarding and adoption to nurture and support.
đź’»Colleagues would describe me as a customer-focused, driven, strategic, and hands-on leader who can be relied on to offer superior customer success and support expertise to achieve revenue, customer satisfaction, adoption, and retention goals.
🔑Key Skills: Project Management • Product Marketing • Digital Retailing • Omni-channel Commerce • Client Relationship Management • Employee Development • Team Leadership • Customer Success • Customer Lifecycle • SLA Delivery • Consultative Selling • Data Analysis • Stakeholder Management • Team Training • Business Development • Defining KPIs • Quality Service • Retention & Growth • Salesforce • Google Analytics
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