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At Bazaarvoice, my role as a Senior Client Success Manager revolves around fostering growth and innovation within the retail sector. My journey has seen me exceed portfolio values by implementing client-centric strategies that lead to significant upsells, cross-sells, and new business. The team and I have successfully mitigated churn and consistently outperformed targets, reflecting our commitment to excellence.
My expertise in Client Relationship management and strategic sales has been instrumental in driving digital transformation for top-tier retailers. Collaborating with CDOs, CMOs, and CXOs, we've leveraged User Generated Content and Social Proofing to boost sales and conversions. This collective effort has resulted in maintaining a strategic enterprise retail portfolio valued at over $3 million and a track record of delivering exceptional outcomes in customer relationship management.