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As a manager of customer experience at Travelers, I elevate the experiences of auto insurance customers by walking a mile in their shoes. I have over six years of experience in customer relationship management, customer experience improvement, servant leadership and mentoring, Lean Six Sigma methodology and project management, and communication and problem-solving skills.
My passion is to provide a world-class experience by truly understanding my customers’ needs and giving them a seat at the table. I empower my team to exceed customer satisfaction targets, reduce response time, and implement continuous improvement strategies. I am Lean Six Sigma Green Belt trained and aim to create sustainable solutions that target the root causes of process failures. I am a compassionate leader who believes that empathy is the key to both a customer’s loyalty and a team’s productivity.