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Experienced knowledge management professional; accomplished in developing and implementing taxonomy, metadata and governance strategy enterprise-wide. Successful in establishing and executing KM best practices and ensuring the applications being created or utilized adhere to those best practices. Trusted business partner; skilled at building relationships and collaborating with clients/stakeholders to understand needs while collaborating with multiple IT departments to ensure those needs are met. Proven expertise within diverse organizations from Big 5 Consulting to Major Technology/Telecom Organizations to smaller Retail organizations.
Professional Highlights
IT/Project Management
o Project management expertise with Verizon’s best in class Knowledge Management Tool including driving design and functionality requirements, coordination of multiple IT teams, advocating for the business partner’s needs while maintaining IT standards, day-to-day management of the application coding/defect/enhancement process, continual regression testing and functionality evaluation
o Experienced QA tester across three environments: DEV, UAT and PROD
Knowledge Management
o Sole SME for Verizon’s Knowledge Management Application, onboarding, system demos, training and on-going support, drove system functionality design recommending necessary enhancements.
o Knowledge Content Architect working with clients/business partners to optimize their data including data rewriting and consolidation, reorganization, taxonomy and metadata analysis & strategy, and search optimization.
o Analysis of business partner/client needs and provided solutions or recommended enhancements.
o Analysis of application reports on data / application usage and adoption. Worked extensively with reporting teams to ensure data was accurate and complete.
o Governance team member collaborated to establish and implement Governance standards; continual oversight to maintain governance regulations
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