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As the Global Strategic Lead for Genesys’s Experience Transformation division, I am keenly focused on helping organizations adopt technologies and methodologies to positively impact customer and employee experiences. Helping customers understand the changing advancements in contact center and customer journey analytics is where I strive to perform everyday.
I’ve been fortunate to experience over 25 years of leadership, deployment, and consulting in the contact center and customer journey analytics industries across the most advanced manufacturers in our industry. During this period, I’ve been called upon to offer organizational design and technology adoption guidance to customers and partners across the United States, Canada, Israel, India, UK, China, and Saudi Arabia which has provided me an unique global cultural perspective of technology adoption.
I am proud to say I have also been granted the opportunity to serve on the advisory boards of multiple state university customer experience and digital design curriculums helping shape the future of the industry at the university level.
If I can help you help your customers or employee experiences, please reach out.