Mike Murchison

Hi, I’m Mike. And I want to talk about the digital divide between brands and their customers.

To back up a little, my experience with customer experience began with answering tens of thousands of customer service inquiries manually, firsthand.

Using these insights, I set out to build a platform that put the benefits of AI into the hands of non-technical support teams who can then build, manage, and track ROI-driving automated customer experiences themselves. And Ada was born.

Ada's no-code brand interaction platform is the new front line of customer experience, empowering businesses to provide personalized experiences at scale. We work to bridge the divide between brand and consumer. We're automating billions of customer interactions for some of the fastest growing brands in the world. We've also been recognized as one of the fastest growing companies in North America, coming in at 15 on Deloitte’s Technology Fast 500™.

For my part, I’m a proud Canadian, and I'm committed to fostering and promoting our entrepreneurial ecosytem here. I’m also a distance runner and a Raptors fan. I’ve been recognized by Forbes 30 Under 30 and EY’s Entrepreneur of the Year program, and I’m a Fellow at the Creative Destruction Lab, which works to support early-stage science-based startups.

So let’s connect! I’m here to use my platform to speak about customer experience, entrepreneurship, and what’s coming next.