Latest Content

MessageMedia enjoys quick ROI by switching to Zendesk Suite
May 17, 2023
Case Study
1

A strong passion for Technology and how it can be used to support and enrich customers.

I work and lead a global technical support team, providing assistance to customers ranging from SME to Enterprise in a SaaS environment. This involves a product suite across web interfaces, email, API's and ecosystems such as Shopify, Hubspot & NetSuite.

I have a curious process oriented mindset, digging into issues and inefficiencies to streamline operations and services to ensure customers have a positive interaction every time.

I provide coaching and nurturing to a high performing team to promote operational excellence, as well as developing on their skills and development.

1
case study