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As the Customer Success leader here in APAC, I’m responsible for our customer satisfaction and retention. My focus is to build, develop and manage a high-performance Customer Success Manager (CSM) team to work directly with our APAC clients, use our strong expertise in email deliverability and CRM data management to help our clients achieving their business goals. I believe that my technical, collaborative & growth mindset with high commitment can help me in making this happen. Teamwork makes the dream work!
Competencies:
+ Hiring and Leading High performance CSM team
+ Customer Satisfaction and Retention
+ Enterprise Software | SaaS
+ CRM | Salesforce.com
+ Email deliverability
+ Thought Leadership
+ Customer Advocacy
+ Technical, collaborative & growth Mindset
+ Coaching and Mentoring
+ Performance Management