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The Missing Metric: Partner Experience + Customer Experience = Revenue with Norma Watenpaugh and Nancy Ridge
Sep 29, 2023
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With over 20 years of experience as the CEO and Founding Principal of Phoenix Consulting Group, I am known as a global expert in collaborative business relationships and partner ecosystems. I help companies achieve profitable results through their strategic alliances, channels, and partner ecosystems, by applying practical and proven methodologies that accelerate revenue, tap new sources of innovation, and open new markets.

As the Best Practices Leader with the Association of Strategic Alliance Professionals, I led the development of the profession's first certifications and handbook of alliance management. I also led the US delegation in estabishing the international standard for collaborative business relationship management (ISO 44001). I am a frequent speaker, author, and board member in various professional associations and publications that promote the value and best practices of partnering. My mission is to empower organizations and individuals to build better and stronger business relationships that create value and impact.

Specialties:
Partner Strategy
Go to Market Strategy and Execution
Partner Ecosystem Design and Development
Partner Selection and Recruitment
Ramp to Revenue - Partner Development Methodology
Vertical Market Development through Solution Partnerships
Partner Health Diagnostics
Professional Development Education for Alliance Skills Mastery

Contact me at normaw@phoenixcg.com or call 1888 848 9514

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