Otto Klaren

Passionate about creating the greatest client experience, amazing the clients with excellent service&support and totally convinced that CSAT/NPS drives the revenue. Building and maturing relationships to partner and participatory design levels.
Broadly experienced senior manager in International Helpdesk/Service Desk/Callcenter environments. Manager of distributed teams, teamleads and remote managers.
Project management, tools&processes, reporting and people management and development as key skills.