Peter Graf

I am fascinated by emerging technologies and how they can help make the world a better place. Artificial Intelligence is going to change the world profoundly, and as the Chief Strategy and Operations Officer for Genesys, I am privileged to be part this evolution in the world of customer experience (CX). Having received my PhD in computer science with a focus on AI, in this role, I have the opportunity to drive the vision, strategy, and execution of Genesys: We envision a world where humans and AI work together by leveraging automation when it makes sense, and the human touch when it matters most.

My background includes a variety of executive leadership positions in operations, development, sales, marketing and services spanning more than 25 years in the global enterprise software industry. I have always had a passion for technology and industries that drive change. Sustainability was and remains important to me because I care deeply about the legacy we leave for our children. That’s why I spent time at Sungevity, a market leading solar company, after my extensive tenure at SAP, where I founded and grew their Sustainability Software business.

The most important thing I do every day is to find ways to continuously empower our team. They are innovating, creating, and making us better. They have made Genesys the only global leader in cloud CX solutions. At Genesys, we are creating experiences that drive both great business outcomes and great experiences, for consumers and employees alike.

On our website you will find more information on why Genesys is a great place to work, how we help our software partners grow globally and why we are the best provider of CX solutions for businesses of any size: www.genesys.com.