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I am a passionate, results oriented business executive with deep expertise in Customer Success, Renewals, Support Services, Professional Services, and Managed Services. I bring over 20 years of experience from SaaS, Enterprise Software and Management Consulting companies with the proven ability to lead global Customer Success organizations.
Areas of Expertise
• Named Top 100 Customer Success Strategist and Top 50 Customer Success thought leader
• Monetized Customer Success P&L Leader
• Increasing gross and net retention rate
• Lowering Sales and Marketing costs through Customer Success
• Renewal Management, Service Delivery, Product Marketing, Product Management
• Support Services, Professional Services, and Managed Services
• Strategic and Channel Partnerships
• Significant International experience