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Experienced Software Engineer with a demonstrated history working in sectors such as fin-tech ,logistics and Marketing automation.
Identified and maximized sales opportunities, and increased customer retention rates by showcasing performance metrics and adopting automation strategies to reduce client's workload.
Guided customer's to overcome adoption blockers and drive new feature development's. Advocated for customer needs across multiple work streams and teams to maintain customer momentum.
Provided technical guidance and managed projects, migrations and Database transformation strategies for customers to maintain a csat scrore of 4.8/5.
Developed strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Increased designated ACV by at least 35% on account renewals.
Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments.
https://resume.io/r/A2Zp5upIS