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Highly motivated and detail oriented professional with over 14+ years’ experience in delivering operational excellence in the field of operational support, customer service with high-quality corporate training, performance evaluation, project management and corporate development for Fortune 500 organizations with an extensive background in High Tech, Hospitality, and Global Business Process Outsourcing industries and operations. Core competencies include:
*Training Curriculum Design
*Training Facilitation
*Customer Experience
*Customer Satisfaction (VOC)
*Quality Assurance
*Contact Center Operations
*KPI Performance Management
*Performance Skill Assessments
*Human Resources Management
*Vendor Management
*Document & Control
*Report Generation