Latest Content
Senior BPS Leader with Account Management, Digital Solutions & Project Mgmt expertise
Mphasis Ltd : 23 years + (September 2000 till present)
Portfolio- ~$150 mn portfolio across micro verticals powered by NextOps constructs
Current Designation: Sr Vice President - Global BPS Delivery
Domain /Verticals- Banking and Capital Markets, Insurance & Telecom
Specialties: Pre Sales, Solutioning & end to end RFP / Prospect Customer management
People Management roles, Large Ops functions, Profit and Loss, Customer Experience Management, Six Sigma implementation , Operations Management, Business Outsourcing, Transitions.
Domain /Verticals- Banking and Capital Markets, Insurance & Telecom
1
case study