Investor, board member and former software executive, with particular experience building, leading & scaling start-ups and business units that drive net revenue retention (Customer Success, Consulting, Professional Services, Support & Education).
Built Slack's presence in the UK, founded the Global Customer Success team and led its EMEA arm. Previously built & led both Zendesk & Yammer's European Customer organisations, creating, scaling, leading and developing strong teams dedicated to driving Net Revenue Retention by helping some of the world's largest organisations drive user adoption & business value from Enterprise SaaS software.
I have played a major leadership role in accelerating the growth of a number of early stage companies, leading to a $1.2 billion acquisition by Microsoft and two public exits. This included representing the businesses publicly in the press with media, analyst interviews, public speaking and publishing of industry articles.
Key skills & experience -
• Building, leading & scaling world class teams to deliver consistently high revenue growth, customer sat & renewal rates
• Proven commercial focus with extensive sales experience
• Developing strong trusted adviser relationships with founders, C suite and business decision makers
• Talent sourcing, hiring and career development
• Managing complex cloud software deployment and user adoption businesses
• Collaborating internally to improve & scale processes, product and overall customer experience
• Media spokesperson with very strong verbal and written communication skills
• Cross industry experience, including finance, insurance, advertising, pharma, retail, manufacturing, tech, telecomms & government
Specialities: Sales, customer success, SaaS, consulting, customer experience, people leadership & development, change management and adoption, press & public speaking