Rick McGlinchey

25+ years of experience with B2B SaaS platforms (formerly premise) working with startups to mid-market and Fortune / Global 1000 organizations, including C-level advisory. As a SaaS leader, co-founder and management consultant, this experience allows me to help you improve and grow your business in 3 key areas:
• Unlocking business value by solving analytics and reporting for the contact center
• Optimize your omni-channel and multi-channel customer experience (CX) improvement, especially contact center
• Business Process Optimization (BPO) and Business Process Automation (BPA)
I specialize in learning your business quickly to add value and help you get things done.