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As the Senior Director of Customer Success at Totango, I lead and coach a diverse team of customer success managers who partner with some of our largest and most strategic clients. I have over 12 years of experience in customer success, project management, and recruitment, both at Totango and LinkedIn, where I received multiple awards for my performance and relationships.
My passion is to translate data into action and deliver value for our customers and their users. I enjoy building deep and lasting customer relationships, proactively managing internal and external teams, and implementing best practices and processes for SaaS products. I also love mentoring others and helping them achieve their potential and beyond. My goal is to be an agent of positive change and have fun while creating success.