🦄 A purpose-driven Customer Success leader who is absolutely passionate about building intentional Customer Success teams that have high impact on organic revenue growth, retention and advocacy.
Extreme early hardships in life have taught me to be resilient through the roughest of climates. I run towards fires and adapt to uncertainty. I have built global teams that are diverse, and have delivered success and growth even through volatile markets.
If there is a book on Customer Success, Design Thinking or Consumer Behavior I have probably read it. My latest obsession is Masterclass and blinkist
My career has travelled through the best consulting firms, the worlds largest hedge fund – Bridgewater, and SaaS organizations.
I am also a real estate entrepreneur who passively invests in the next big opportunity.
I believe my purpose is to uplift the community and the circle around me no matter where I go and leave a positive impact.
What you should call me for 🚀
- Anything Customer Success - ...... CS Trends, Building scalability and automation in CS, Ai and Machine Learning in CS.
- Diversity & Inclusion
- Real Estate – happy to share my success model for a good conversation
- Entrepreneurship and Careers in Minority Women
- The Principles – By Ray Dalio