Latest Content

destinationCRM's 2024 CX Megatrends to Watch Wrap-up with Samantha Middlebrook
Feb 22, 2024
Podcast Episode
Maximizing Knowledge Management for Agent Effort & Productivity
Oct 22, 2023
Podcast Episode
The Reassurance Cycle: Why the Voice Channel is Here to Stay
Sep 22, 2023
Article
Learnings from Contact Center Leaders
Sep 01, 2023
Podcast Episode
How to Attract and Retain Staff in the Modern Contact Center
Mar 10, 2023
Article

I am a self-motivated strategic CX leader with over 7 years of experience developing products and leading teams through transformation.
Passionate about providing quantifiable benefits for my clients, I work with C-level Executives to understand their businesses’ CX & EX needs and design and implement digital solutions.

Recent recognition:
• Engati CX’s Top 14 Experts for March 2021
• Surveysensum Top 150 Global CX Thought Leaders & Influencers 2020
• Engati podcast spotlight – Align your transformation in 3 steps
• Top 25 CX Influencers 2019
• Founding Board Member – Orbit (Young Millennial Leaders Rotary)

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