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Proven technology product leader with deep knowledge in the markets that I served. Lately I have focused on driving AI/ML based innovations into and across multi-cloud platform solutions in the Customer Engagement (Voice of the Customer - Customer Experience and Intelligence) market and have been building out artificial intelligence, machine learning, and causal modeling applications on big data platforms.
I strive to transform how people work and live by applying technology and science to solve problems in a simple elegant manner. This blends several disciplines starting with clear requirements, UX design, client advisory boards, review processes, and expert product management teams to guide the process.
Led flagship product definitions, development, and market launches world-wide. I am a hands-on leader and thrive with global cross-functional teams. Established technology product thought leader, company spokesperson, and analyst relations expert.
I have a strong track record of enhancing bottom-line results and product growth globally while delivering solutions for Fortune 500 companies and their broad client bases.
MARKET EXPERTISE
Analytic Applications ● Artificial Intelligence ● Business Intelligence ● Business Analytics ● Customer Experience Analytics ● Customer Engagement ● Workforce Engagement ● Customer Intelligence ● Corporate Performance Management (Strategy, Planning, Budgeting, Consolidation, Forecasting) ● Employee Experience Measurement ● Enterprise Solutions ● Enterprise Feedback Management ● Machine Learning ● Methodology Driven Analysis ● Strategic Planning ● Voice of the Customer Platforms
ENGINEERING & DEVELOPMENT PROCESS EXPERTISE
Agile Development ● Artificial Intelligence ● Cloud Applications ● Cross-Functional Teams ● Integration Strategies ● Machine Learning ● Mobile Applications ● Service Oriented Architecture ● Security & Compliance ● Software as a Service
CLOUD SECURITY & COMPLIANCE
SOC II ● HIPAA ● FedRAMP/StateRAMP ● PCI ● PHI ● Personal Privacy Law (GDPR, CCPA, etc.)
MANAGEMENT EXPERTISE
Business & Team Development ● Strong Cross Functional Leader ● Steering Committee Management ● Competitive & Market Analysis ● Financial Systems ● Go To Market Strategy ● P&L Management ● Pricing ● Product Management ● Project Management ● Sales Enablement