Shameem Smillie

CCaaS Consultant specialising in Digital and Customer Experience Transformation.

I am a subject matter expert in CCaaS & Contact Center technology and operations and have partnered with many organisations to deliver successful digital transformation projects. My holistic approach and passion for Customer & Employee Experience focus on continual business and innovation improvement whilst supporting a culture of empowerment and inclusivity.

I ensure people are at the front and centre of all interactions while humanising the interconnection between technology, business, and systems. Leveraging diversity of experience to enable organisations to maximise the benefits of technology is the enabler for future-proofing their businesses whilst managing their bottom line to maximise investments.

I am an advocate and activist for Diversity, Equity, and Inclusion, and a champion for Women in Tech. I intentionally support initiatives that help shift mindsets, behaviours, and practices toward equitable and inclusive leadership for individuals, teams, and organisations.