Shannon Mccallum

As a Design Lead at Genesys I am focused on helping our customers optimize their end-to-end customer experience using the power of Cloud-based Artificial Intelligence.

Technical Expertise: SIP Communications, Machine Learning, NLP, Omni-channel CX technologies, Networking.

Experience in: Systems Engineering, Enterprise Architecture, and program implementation of large enterprise services.

I would describe myself as a lifelong learner (subtext: passionate about technology and life, not necessarily in that order). Lifelong learning can only enhance social inclusion, active citizenship, and personal development, but also sustainability (in that order).